There is a hookup and activation fee of $100 for residential internet (CURRENTLY 50% OFF) on all packages, as well, each package requires the purchase of a modem. Please note: a modem is not a wireless device, although some modems do come with wireless capability. Depending on the modem options available, a router may need to be added to obtain wireless signal.
(Commercial Customers only– dryloop fee is not included TBD at time of install, depending on rate band= distance from the fiber NOD. Prices varies from $2.95 to $19.95)
All contracts are “soft contracts” which means during the one year contract term you get a discount on your monthly rate. If you choose to cancel before the end of your one year contract, any discounts that you have received will now be charged back to you. If you would rather have no contract, no problem! Just pay the regular price.
Installation — are you setup phobic?
These services do not include in-home installation of your high speed modem, routers, VOIP phone adapters or IPTV boxes, but if you’re not sure how to set up these devices yourself, we can help! Our experienced network technicians will come to your home and set up all your services to make sure that everything runs perfect. If you have ever experienced problems with wireless range, we have the products and the experience to eliminate dead zones and can fill your home with excellent wireless coverage. Please contact Skyview today to book your appointment 905-655-3661.
Technical support is provided free by your provider. Check the sticker on your device for your specific service provider’s contact information. If you’ve lost your service providers information call Skyview for the number (905-655-3661).
If you would rather have emergency paid technical support or onsite support, call Skyview Electronics at 905-655-3661 or if out of area 1-800-903-8777 (Phone support $45 minimum up to 30 minutes. Remote log in support $60/20min, $3.00 per min there after if easy fix, Onsite support, $125/hour minimum). Please have your credit card ready when calling.
- Activation, installation & shipping charges are non-refundable
- 30 days advanced notice is required for cancelling
- If cancellation occurs within the 1 year contract term, any promotional discounts given will be charged back to the customer.
- Service available where technology permits
- Unlimited download subject to Fair Usage Policy and CRTC regulations
- Speeds may vary with internet traffic server or other factors
- All information and related materials are subject to change without notice