Return & Refund Policy

Buy with confidence. Every computer is bench-tested before it leaves us — and if it's not right, we make it right.

30-day returns

• Return any computer within 30 days of delivery for a full refund to your original payment method
• Unit must be in the condition received, with all included accessories (adapter, cables)
• No restocking fee on defective units. Non-defective returns may be subject to a 15% restocking fee if items are missing or condition has changed

Dead on arrival (DOA)

If a unit arrives non-functional, contact us within 7 days — we ship a replacement or issue a full refund including shipping, your choice. Return shipping on DOA units is on us.

Warranty repairs vs returns

After 30 days, hardware issues are handled under your 90-day included warranty or your CPS extended plan — repair or replacement, parts and labour included.

How to start a return

1. Email support@skyviewe.com with your order number, or call 905-655-3661 to start your return over the phone
2. We send a prepaid label (DOA/defective) or return instructions (change of mind)
3. Refund processed within 5 business days of the unit arriving back

Exclusions

• Software, digital licences, and opened OS upgrade SKUs are final sale
• Physical damage after delivery (drops, spills) is not returnable — check your CPS plan for accidental coverage options
• Custom-ordered configurations (special-order RAM/storage builds) are exchange-only unless defective

Local pickup orders

Inspect your unit at pickup — same 30-day window applies, and drop-off returns are always free.

This policy supplements, and does not limit, your rights under Ontario's Consumer Protection Act.